Rebecca is glad to have found a rewarding role in network communications. It was quite a shift but she now feels she has a real career path and good prospects.

She originally applied for the job because she remembered enjoying IT at school. After a few years working in resource planning, her technical knowledge and conscientious approach to each client caught the attention of the network manager. “He encouraged me to apply for my current role”.

She now has responsibility for checking circuits and getting systems back up again after they’ve gone down. She’s impressed with the technology. “Some of the new systems can even fix faults before the customers know”.

Rebecca’s clients include large retail outlets such as JD Sports and Matalan, so it probably helps that she has some knowledge of that sector. “We have quite a range of customers and I like how we get to experience different things every day”.

Click here to find out more about technician career opportunities at Maintel.

Rebecca - Career Pathway

  • 2007
    Finished sixth form with 4 AS Level and 3 A Levels in Graphic Design, Psycology and English Literature
  • 2010
    Manchester Metropolitan University – Completed a degree in International Fashion Marketing
  • 2011
    Worked in retail at Debenhams
  • 2011
    Resource Planning role, Maintel
  • 2016
    1st Line Support Technician, Maintel

Stats - IT Support

Average Salary


Employment Statuses

Full Time Employed: 82,023
Part Time Employed: 8,494
Self Employed: 6,344
Total Employed: 96,861

Gender Split

Male: 74,630
Female: 22,231

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IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.


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