Rebecca is glad to have found a rewarding role in network communications. It was quite a shift but she now feels she has a real career path and good prospects.
She originally applied for the job because she remembered enjoying IT at school. After a few years working in resource planning, her technical knowledge and conscientious approach to each client caught the attention of the network manager. “He encouraged me to apply for my current role”.
She now has responsibility for checking circuits and getting systems back up again after they’ve gone down. She’s impressed with the technology. “Some of the new systems can even fix faults before the customers know”.
Rebecca’s clients include large retail outlets such as JD Sports and Matalan, so it probably helps that she has some knowledge of that sector. “We have quite a range of customers and I like how we get to experience different things every day”.
Rebecca - Career Pathway
Finished sixth form with 4 AS Level and 3 A Levels in Graphic Design, Psycology and English Literature
Manchester Metropolitan University – Completed a degree in International Fashion Marketing
Worked in retail at Debenhams
Resource Planning role, Maintel
1st Line Support Technician, Maintel
Stats - IT Support
Full Time Employed: 81,910
Part Time Employed: 8,359
Self Employed: 6,357
Total Employed: 96,626
IT user support technicians
IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.