When a sports injury put paid to her childhood ambition, Nicole had some hard thinking to do. Fortunately, her career in technology provides its own diverse challenges.
A few years back she was scanning an apprenticeship website when she noticed an IBM advert in the corner. “I’m interested in how things work, so I thought I’d give it a try. What surprised me was how many different paths you could take within a technology career”.
Nicole now provides front-end support for mainframe computer customers – many of them large organisations, such as banks and major retailers. “When they call, I gather up all the information and diagnostic data so we can understand the issue and then resolve it”.
As well as providing an outlet for her inquisitiveness, the job also suits her liking for teamwork. “When a major issue comes up, it’s great getting everyone together to pull in all the
Nicole - Career Pathway
Left College with 3 A Levels in Law, Psychology and English
OCR Level 4 Advanced Apprenticeship Scheme in IT at IBM (Oxford, Cambridge & RSA) working in the WebSphere Support Team
Transferred to the Mainframe team. Started a Higher Apprenticeship Scheme in IT at IBM (Oxford, Cambridge & RSA)
Full-time Z Series Software Support Specialist
Stats - IT user support Technician
Full Time Employed: 81,910
Part Time Employed: 8,359
Self Employed: 6,357
Total Employed: 96,626
IT user support technicians
IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.