Melissa learnt all about the Openreach network, rolling out superfast broadband and working in a customer premises to connect phones and internet.

On completing her apprenticeship, Melissa successfully applied for a managerial role and now has responsibility for a team of engineers. “They have targets, but they must also meet the correct quality standard. My priority is to ensure they do it safely and well”.

Melissa carries out quality checks on completed jobs and spends time out and about coaching engineers. “It’s good to pass on what I’ve learnt and to see the apprentices make progress”.

She likes being outdoors and isn’t afraid of climbing poles when required.

Click here to find out more about technician careers at Openreach.

Melissa - Career Pathway

  • 2005
    Left school with 6 GCSEs
  • 2007
    Studied Sport, Geography and Photography A Levels at College
  • 2009
    Apprenticeship with Openreach
  • 2013
    Promotion to current role - Apprentice Operations Manager


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