Alex struggled at school, leaving without any GCSEs. Now he is a qualified Network Engineer, designing, troubleshooting and supporting various network solutions for PCM Stack customers.

A technician by nature, Alex used to use his curiosity and determination to solve internet issues at home – connecting his disabled uncle’s mobility unit to the internet when specialists said it wouldn’t be possible without a hefty fee.

‘I thought if they’re saying he can’t have it, I’m going to find a solution. I will do whatever needs to be done so he can stream football, get access to the internet. Access to the internet is such a massive leap forward, you can learn about anything, you can Google, you can do whatever you want.’

Fast forward six years, and Alex has completed an NVQ Level 2 in Business & Hospitality, obtained his GCSEs, and was the first person in the country to complete and gain a Distinction for BCS, The Chartered Institute for IT, Level 4 Networking Engineering Apprenticeship.

His tip for future technicians? “Adapt, and always set yourself targets to achieve. You can do whatever you want to do in life with hard work and focus.”

If you would like to read more about technician roles at Stack Group, please click here

Alex - Career Pathway

  • 2011
    Left school without any GCSEs
  • 2012
    Completed a level 2 NVQ in Hospitality (Business) to get into college
  • 2014
    Achieved 6 GCSEs at college, with A*, including Physics, Chemistry, Psychology, Sociology, Law and ICT
  • 2015
    Completed a Level 3 advanced IT apprenticeship (consisting of: BTEC Level Extended Diploma in ICT Systems and Principles & BTEC Level 3 Diploma in ICT Professional Competence for IT and Telecoms and professionals)
  • 2017
    Passed the BCS Level 4 Network Engineering Trailblazer Apprenticeship with distinction; becoming the 1st in the country to do so
  • 2017
    Became a full-time network engineer with Stack interconnect
  • 2017
    Professionally registered with RITTech, gaining the MBCS & RITTech initials after his name

Stats - Network Engineering Technician

Average Salary


Employment Statuses

Full Time Employed: 91,970
Part Time Employed: 16,017
Self Employed: 8,387
Total Employed: 116,374

Gender Split

Male: 81,889
Female: 34,485

Data powered by LMI for all

IT operations technicians

IT operations technicians are responsible for the day-to-day running of IT systems and networks including the preparation of back-up systems, and for performing regular checks to ensure the smooth functioning of such systems.

Are you a technician? What’s your story?